(For materials ordered or goods purchased via this website)
We accept Cheque, Cash or direct credit, sorry we do not accept credit cards at this time.
DELIVERY & POSTAGE
Allow up to 10 days for delivery of in-stock items. You will be notified of any items that are out of stock and of their expected delivery date. These items will be placed on back order if requested.
Orders cannot be cancelled once they have been dispatched.
We use Australia Post. Barbitec will not be held liable for the loss or damage of items delivered by Australia Post.
RETURN & EXCHANGE POLICY
If you are not perfectly happy with your choice of purchase, please return the goods to us in their original and unused condition and within 14 days of receipt for an exchange*.
Please be careful to choose carefully as we do not provide refunds and will only allow one free exchange of goods. Any further exchanges will incur a charge for re-stocking of $15.
Note: There are no refunds or returns accepted on special orders or on non-stock items
Please send returns and packing receipt to:
BARBITEC, 181 Barridale Drive, Kingsley, WA 6026
Please let us know the reason for returning the goods and what you would like the goods exchanged for. For your protection we suggest that you send your goods back via Express Post with insurance and delivery confirmation for tracking purposes.
*Goods that are returned in a condition other than their original and unused, or after the 14-day period will not be accepted.
PAYMENT FOR WORK CARRIED OUT IN OUR WORKSHOP OR ONSITE CALLS
Payment for work done in our workshop or onsite ie service calls,installations etc is COD ie payable at the completion of the work. We accept Cheque or Cash, sorry we do not accept credit cards at this time.
Payment by internet transfer is accepted only for on-site calls provided payment is made within 24 hours of work being carried out. We do however allow up to 3 working days for payment to be received. If this is your chosen method of payment please put our invoice number on the payment advice and make sure all details entered are correct. We do not take any responsibility if payment is made via the internet but not received by us. If payment has not been received within our terms via the internet then only cash or a cheque will be accepted. There have been instances where our name has not been added to the transfer and as a consequence payment has been returned to the customer. Our Bank (Beyond Bank Australia) checks both our account number and name so both must be put accurately on the transfer.
NON - PAYMENT OF GOODS OR SERVICES
Whilst the majority of our clients are honest, unfortunately there are always exceptions.
No goods delivered to our workshop for repair will be released once repaired unless payment is made in full before or on collection. Payment for work done at customers premises will only be accepted if paid for by cash or cheque or internet transfer. Cheque or internet transfer must be agreed with Barbitec at the time the work is carried out and job sheets must be authorised by the client for work done if payment is made by either of these methods. Payment by internet transfer must be made within 5 working days from the date of our invoice. A reminder will be sent by txt during this time. Failure to make payment within these 5 days will result in a final demand being sent by post giving seven days to make payment. If payment is still not made within this timescale then the invoice together with any correspondence will be passed immediately to our debt collection company EC CREDIT CONTROL for recovery. Further costs and charges may then be incurred by the client.
Barbitec Credit Control